Privacy Policy

About the Company

Domingas Flowers INC ("Domingas Flowers," "we," "us," or "our") is a local flower shop dedicated to providing beautiful, fresh floral arrangements and gifts for all occasions. We are committed to helping our customers celebrate life's special moments with elegance and care.

About this Privacy Policy

Welcome to the Domingas Flowers INC website privacy policy. Domingas Flowers respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

This privacy policy aims to give you information on how Domingas Flowers collects and processes your personal data through your interaction with our website, digital platforms, products, and services.

To ensure that you are fully informed of how and why we are using your data, it is important that you read this privacy policy, together with any other privacy policy we may provide on specific occasions when we are collecting or processing personal data about you. This privacy policy supplements our other privacy policies and is not intended to override them.

The Type of Personal Information We Collect

Personal data, or personal information, means any information about a living individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity data (such as name, username or similar identifier, title)
Contact information (such as billing and delivery address, telephone number/s, and email address)
Interests/preferences (such as purchases or orders made by you, your interests, preferences, feedback and survey responses)
Transaction data (such as details of products and services you have purchased from us, as well as date and time of purchase)
Usage data (such as information about how you use our websites, products and services)
Marketing and communications data (such as your preferences in from)
We send you promotional communications through email or newsletter."

Children's Privacy

Our websites and digital platforms are not intended for children, and we do not knowingly collect data relating to children. In the event that we learn we have collected information from a child without verification of parental consent, we will delete that information.

If You Fail to Provide Personal Data

Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

Direct Interactions

This includes data you provide when you enquire about our products and services, place an order, request our services and request email marketing to be sent to you or contact us.

Automated Technologies or Interactions

As you interact with our website and digital services, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.

Information We Collect about You from Third Parties

Although we generally collect personal information directly from you, on occasion, we also collect certain categories of information about you from other sources. We will receive data about you from various third parties and public sources as set out below:

Technical Data from analytics providers, advertising networks, and search information providers.
Social media platforms (like Instagram or Facebook) if you interact with our profiles or content.

We do not provide any personally identifiable information to third-party ad servers or ad networks.

How We Use Your Personal Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To process and fulfill your orders for flowers and gifts.
To manage your account and our relationship with you.
To respond to your inquiries and provide customer support.
To personalize your experience on our website.
To send you promotional communications (where you have consented to this).
To improve our website, products, and services.
To monitor for fraudulent activity and ensure the security of our services.
To comply with legal and regulatory obligations.

Generally, we do not rely on consent as a lawful basis for processing your personal data when it comes to purposes that are required by law.

However, we will get your consent, where it is required, before sending direct marketing communications to you. You have the right to withdraw consent to marketing at any time.

When We Disclose Your Personal Information

We DO NOT share your personal or mobile information:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Service Providers: Such as delivery couriers, payment processors, IT and marketing service providers who assist us in operating our business.
Professional Advisers: Including lawyers, bankers, auditors, and insurers.
Authorities/Regulatory Bodies: As required by law or regulation.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

How We Keep Your Personal Information Secure

We store personal information on secure servers that are managed by us and our service providers. Personal information that we store or transmit is protected by security and access controls, including username and password authentication and data encryption where appropriate.

How You Can Access Your Personal Information

You have the right to make a request to access all the personal information we hold about you and to request corrections or deletion of that data. You can make your request via email at info@domingasflowers.com.

How Long Do We Keep Your Personal Information

We retain your personal information for as long as is necessary to provide the services to you and others and to comply with our legal obligations. If you no longer want us to use your personal information, you can request that we erase your personal information.

Please note that if you request the erasure of your personal information, we may retain certain information as necessary for our legitimate business interests, to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce our terms of service, and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

Direct Marketing

We use the information that we collect about you for direct marketing purposes only with your consent. You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at info@domingasflowers.com or using the "unsubscribe" link in any marketing email.

When We Need to Update This Policy

We will need to change this policy from time to time to ensure it stays up to date with the latest legal requirements and any changes to our privacy management practices.

When we do change the policy, we'll make sure to notify you about such changes where required. A copy of the latest version of this policy will always be available on this page.

How You Can Contact Us

If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact us at:

Domingas Flowers INC
Email: info@domingasflowers.com
Website: www.domingasflowers.com

Visitors from the European Economic Area

For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the "GDPR")), we are a 'data controller' of your personal information. You have the right to access, correct, port, erase, or restrict the processing of your personal information. To exercise these rights, please contact us at info@domingasflowers.com.

Where we require your personal information to comply with legal or contractual obligations, then the provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you or to meet obligations placed on us. In all other cases, the provision of requested personal information is optional.

If you have unresolved concerns, you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.

Both personal information and personal data have the same meaning in the context of this Privacy Policy.

Last Updated: October 2023